Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.

Eligibility

• Items must be returned in their original condition, unused and undamaged. Please include all original packaging and tags.
• Perishable goods (such as fresh flowers), gift cards, and personalized/customized items are not eligible for return.
• If an item arrives damaged or defective, please contact us within 48 hours of delivery so we can make it right.

How to Start a Return

1. Contact our customer support team at support@example.com with your order number and reason for return.
2. We will provide you with return instructions and a return authorization number.
3. Pack the item securely and include the authorization number on the outside of the package.
4. Ship the item back to us using the carrier of your choice. Unless the return is due to our error, you are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

For any questions about our return policy, feel free to contact us.